Shipping policy
- All custom upholstery items are made to an order.
- All orders are made and shipped prepaid.
- Customers can be notified via e-mail when orders are shipped upon request.
- Products are usually shipped within 5-10 days. We will keep you informed if your shipment will be delayed.
- All returns and claims must be made within 10 days after receipt of any merchandise with freight prepaid.
- All returns must be accompanied with Return Authorization Number issued by civitas@civitascircle.com.
- All freight claims must be made directly with the carrier.
- All back orders will be shipped unless canceled in writing via e-mail.
- Returned merchandise is subject to 15% restocking charge unless we ship defected or wrong items.
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